Legal
Privacy Policy
How Eye In The Sky collects, uses and protects your personal information. ICO registration reference ZC017138.
Who we are
Eye In The Sky Drones is a not-for-profit search and rescue organisation for lost animals. We are registered with the Information Commissioner's Office (ICO) under registration reference ZC017138.
For any data-protection questions, please contact us at info@eyeinskydrones.com.
What information we collect
We only collect the personal information we need to deliver our services, run our organisation and keep you informed. This may include:
- Your name, email address, phone number and postal address when you contact us, book a search, purchase a course, buy merchandise or sign up as a volunteer.
- Payment information processed securely by Stripe. We do not store full card details on our own systems.
- Details about your missing dog or search situation when you use our tracker, posters or contact forms.
- Volunteer registration details, agreements, references and training records needed to safely deploy volunteers.
- Information you provide when completing course enrolments, assessments and the Lost Dog Safety Register.
How we use your information
We use your personal data to:
- Coordinate and carry out searches for missing animals.
- Communicate with you about your search, enquiry, purchase or volunteer application.
- Process payments for courses, merchandise, events and donations.
- Provide online learning, track CPD points and manage the Lost Dog Safety Register.
- Send you updates you have agreed to receive, such as newsletters, event invitations or operational notices.
- Comply with legal obligations and protect our legal rights.
Lawful basis for processing
We process personal data on the basis of consent, contract, legal obligation or legitimate interests, depending on the situation. For example, we need your contact details to perform a search you have asked us to carry out, and we may process volunteer data to meet our safeguarding and insurance obligations.
Sharing your information
We do not sell your personal data. We only share information when necessary:
- With search team members and volunteers directly involved in a search.
- With payment processors such as Stripe to complete transactions.
- With email delivery services to send confirmations, updates and notifications.
- When required by law or to protect our legal rights.
How long we keep your data
We keep personal data only for as long as we need it. Search records and volunteer files are kept for operational, safety and legal reasons. CPD points and Safety Register entries are kept for two years from the relevant activity date, unless you ask us to remove your data sooner.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict how we process your data.
- Withdraw consent at any time where processing is based on consent.
- Complain to the ICO if you are unhappy with how we handle your data.
Cookies and analytics
Our website may use cookies and similar technologies to improve your experience and understand how visitors use the site. You can control cookies through your browser settings.
Security
We take appropriate technical and organisational measures to protect your personal data. Access is limited to authorised team members and trusted service providers, and we use secure hosting, encrypted connections and strong access controls.
Changes to this policy
We may update this privacy policy from time to time. Any significant changes will be posted on this page, and where appropriate we will notify you by email.
Last updated: 20 September 2026. If you have any questions about this policy, please contact us at info@eyeinskydrones.com.